• Improved efficiency and transparency in legislation system for state government
    Earlier, due to lack of use of advanced technology and enhanced features by other vendors, the performance of legislation management system at the state government suffered. The system was not scalable and the delivery timelines were also affected. In order to bring a change for good, we approached the state council to improve their legislation management system for better transparency and communication with state residents.

    Assessment


    We analyzed the situation and also consulted the state department leads and their support teams to evaluate their existing processes and the utility of the system. We also identified best practices and challenges involved in developing new system.
    Our recommendations included improvements in structure, process and communication based on the data gathered. We developed a user-friendly system using innovative and advanced features and visual process tools for different end users and state residents to get transparent view of upcoming or current legislations.

    Outcomes

    Within the first 90 days cycle, the new system facilitated in streamlining activities within departments further improving productivity. The web-based legislation system also increased the transparency in communication for state residents. Today, system is fully functional and users are able to use advanced features including auto response, meeting setup and many more.
  • Increased client revenue using unused contracts vehicle
    We were asked by a mid-size government contracting firm to improve the management of their existing IT staff augmentation vehicle contracts to facilitate and utilize contract efficiently.

    Assessment

    We developed further relationship with the client to analyse and evaluate competitors rewarded with same contract. Based on systematic evaluation of the situation, we built team of qualified consultants apt for position. We also identified areas of improvement in operation practices to respond promptly to the client. We recruited a new offshore team based out at vTech Solution Inc. and cultivated culture to find qualified candidates immediately, develop process for initial screening, phone interview and final interview with customer.

    Outcomes

    In first quarter, we created more business for client by placing qualified candidate on staff augmentation contract on temporary and permanent basis. By creating positive culture and promptly responding to customer needs, we generated more business for the client than client had in last five years. We have continued supporting staff augmentation contract and generating additional revenues for client without additional expense to the client and have received appreciation for the same, thus opening further business opportunities with the client.
  • Enhanced infrastructure security and information security for a small business
    A small business in education domain required a network audit and network security assessment that establishes intellectual property of the company, maintains privacy of personal information of students and protects their network against any potential threat. We were asked to conduct audit security of network, intrusion detection and penetration tests as well as review their network security policies and procedures.

    Assessment

    We analyzed their infrastructure including security policies, data flow, hardware used and firmware to identify any known threats in existing network. Using ' Nmap' and other Vulnerability assessment tools, we tested and identify loopholes in network. We ran network penetration test and risk assessment test to examine any security breach in network.

    Outcomes

    In addition to finding personal information such as tax returns on company PCs, over 98% of the employee passwords and the payroll server were compromised in minutes. The findings provided enough information to substantiate an upgrade to the security policies, procedures and a methodology was established to monitor the new policies going-forward. Intrusion detection and penetration testing are performed on a quarterly basis. These processes have enhanced security of customer significantly and the customer also received PCI compliance. This also aided the customer in obtaining larger projects which were earlier difficult to acquire because of security concerns.
  • Architecture, design, development, and management of highly complex Cloud computer system
    State of Maine was looking for technical services to architecture, design, development, and management of highly complex computer systems. The work includes developing the systems vision for these application(s) and guiding technical teams toward that vision, ensuring the architecture is in alignment with the agency’s application needs, and ensuring the vision is in alignment with those guidelines set forth by the Office of Information Technology. The most important aspect of this classification is the responsibility for the architectural design, data, and integration of the State’s most complex, strategic, and critical applications. Limited supervision may be exercised over other data processing staff. The work is performed under limited supervision.

    Assessment & Actions

    vTech consultant analyzed the business requirements of client agencies and forecasts nature and level of future service requirements in order to recommend information services and automation technology concepts capable of fulfilling projected needs. We developed a roadmap for development teams to follow in order to meet the architectural design of an agency’s systems. Collaborates with Enterprise Architect and Infrastructure Architect on architectural designs and technology directions in order to ensure alignment between agency’s systems and the Enterprise Architecture roadmap. Diagnoses and isolates complex application software problems; formulates and implements effective solutions considering system capacity, limitations, time requirements, and desired results in order to resolve system problems and prevent reoccurrence.

    Outcome
    The project was for one year, the timeline was also extended with additional change in scope of project. vTech team and consultant work dedicated as lead on this project from start to completion and deployment of the project. The client was very pleasure with effort from vTech team and resource which gave us new work in different project.
  • Implementation of Electronic Health Record (EHR) system for DHCF
    The District of Columbia, moving toward interoperable health care technology and health information exchange. The health information technology (HIT) provisions of the American Recovery and Reinvestment Act of 2009 (Recovery Act) afford states and their Medicaid providers with a unique opportunity to leverage existing efforts to achieve the vision of interoperable information technology for health care. The implementation of EHRs is a significant challenge, bringing together clinical, operational, regulatory and technical aspects of health care delivery.. Adoption and meaningful use of EHRs as well as other HIT projects, such as e-prescribing, reflect the Department of Healthcare Finance's (DHCF) longstanding goal of improving patient care and outcomes and program effectiveness.

    Assessment & Actions

    vTech's Project Manager is leading staff on coordination of the State Medicaid Health Information Technology Plan (SMHP), working closely with the HIT Coordinator and contract vendors on implementation activities, and also providing support for implementation of the District’s HIE project. Our experience in health information exchange system allowed us coordinate and educate stakeholders on various steps of the process. vTech consultants are supporting implementation and working with DHCF on approval process.

    Outcome

    The EHR implementation project is work in progress. vTech team dedicated and working with multiple agency stakeholders implement EHR system. Client is very pleased with vTech team performance and continue support.